Attitude is pretty subjective topic isn’t it? It’s a chaos butterfly imo. As soon as people start bringing attitude into a discussion what I sort of imagine occurring is a conflict of colours. All the different shades flowing out of each different person present. Normally it’s a pretty pastel but when someone sings the “I do or don’t like your attitude” song you can really see the colour storm ramping up.
Let’s define attitude using the dirty internets, actually let’s use Wikipedia (which I love it because it has a rag reputation; like a cheap hooker everyone visits, so you go there one day all judgemental only to find its really a free-love hippy who reminds you of your granny/pappy and everyone’s having tea and scones), wiki defines attitude as: In psychology, an attitude is an expression of favor or disfavor toward a person, place, thing, or event (the attitude object)
While the Dictionary.com definition has: manner, disposition, feeling, position, etc., with regard to a person or thing; tendency or orientation, especially of the mind:
I think the key there is that whole regard to a person and towards a person. Because attitude is also pretty personal and people have a lot of ego and ownership tied up in attitude. People will often take a criticism of “their attitude” as if it were a criticism of themselves. They will defend their attitude, they will present their attitude, and they will Rep-Re-Sent their attitude.
Internet Quotes (I totally just googled attitude motivational pics): “I don’t like your attitude” “The only disability in life is a bad attitude” “A bad attitude is like a bad tire, if you don’t change it you’ll never go anywhere” “Attitude reflects leadership” “Your attitude is like a price tag it show how valuable you are” “Attitude changes everything” “Attitude IS everything” “My attitude is based on how you treat me” “Success starts with attitude” “Attitude is a decision” “It’s not my attitude, it’s my style” “I don’t need your attitude I have one of my own” “I don’t care what you think about me” “I want to talk to you about your attitude” “Don’t give me that attitude” “Excellence is not a skill it’s an Attitude” “Attitude. Behaviour. It’s a two Way Street” “A positive attitude will get you anywhere” “The problem is not the problem, the problem is your attitude about the problem” “I don’t have an attitude I’m just really good” “I don’t have an attitude problem. I just have a personality you can’t handle” “I have learned you either control your attitude, or it controls you” “Gratitude is the best attitude” “Attitude you know it when you see it”
Seriously you could preface just about every one of these with “Thems fighting words XXXXX” … which incidentally is not as much fun as the whole “Before the war” game but meh.
I think personally that if you want to change “attitude”, or rather to change workplace culture or to change a raid culture the first thing you don’t do… is mention the problem you have with a particular attitude to the owner of the attitude as something related to ‘their’ attitude. Unless its your kid or your cat and you have complete and utter jurisdiction over their food, their shelter, their life yadda yadda. Unless you are paying them money to say “Hello Sir” and display a pleasant attitude and that was signed up on at the start.
Maybe its an Australian cultural perspective but to do so is immediately taking an authoritarian stance over someones individuality…. and suddenly you have push-back and personal grievances… if its a raid context then that places it in an environment where you have what is basically a voluntary work force coming together to achieve mutual goals.
I mean unless you are trying to run someone off specifically (and its really easier to sit them down and explain why you don’t feel they are a good fit for the team), why not just foster the culture change you want by focusing on more efficient ways to achieve the group goals?
Someone talks too much when you are trying to raid?
- Get the group to contribute to a Raid communication policy
- Stick it on the forums for comment
- Have the Guild Leader and Officer team sign off on it and launch it with some sort of communication strategy
- Have the officers enforce it in a non-individual targeting way by calling for “the group” to pay attention and give the raid lead the floor prior to the RL having to chat
- Have timer apps
- Have casual/alt raid expectations vs progression night expectations (known as loosening the leash contexts)
- Progress into standard disciplinary action for those that don’t follow the group policy (aka discuss one on one, monitor, bench)
Someone too rude/too prudish?
- define what sort of guild you are;
- your guild community needs to agree if you don’t want them to bail so make sure there is focus groups and discussion
- make sure this is addressed in the interview or application process; peeps should know what expectations are and you can decide if the people fit
- have some discipline policy that begins with consultation and education before you slap the hammer down
- reward the positive as much as you push back on the negative
- Don’t be inconsistent
- Have officers that lead by example
- Have officers willing to enforce the policy
- …do all of this in an impersonal fashion ‘this is our guild way of the ninja’
Too much Loot greed?
- Have a brilliant loot policy (the hardest golden grail in all of wow officerdom)
- Have a way of rewarding the givers even if it is just with your vocal officer approval and love
Online games are brilliant mixing pots; don’t crush those ‘attitudes’ but define your Guild Culture and use it to glue the odd and colourful individuals together into a community. Guilds should be safe places were the squashy humans (and cats on keyboards) trying to represent through virtual pixels can find a home and be themselves. The guild should be very clear about its culture so there are no surprises when a jigsaw piece doesn’t fit and the decision to part becomes practically mutual.